Dongle/Lock Problem

First Run

For the program to work, the dongle must be plugged in and the lock files must be installed. Lock files are downloaded from the user panel; after extracting the compressed file with WinRAR, double-click and press the Extract button.

Run the program from its own shortcut or the Start menu instead of double-clicking a saved file.

A Working Program Stops Working

Run the c:\StatiCAD\[ProgramVersion]\Remoteupdateclient.exe application. On the right side, in the devices connected to the computer section, the serial number should appear when the dongle is plugged in. If it is empty, try plugging the dongle into a different port. If no text appears, the dongle is physically damaged.

The dongle has a 2-year warranty. If the purchase date exceeds 2 years, a dongle replacement fee of 6000 TL is charged. If it has not exceeded 2 years, the dongle is replaced free of charge. For dongle replacement, you need to send the defective dongle by cargo. Since dongles are company-specific, the licensed company or person name must be written inside the cargo package.

If the serial number is visible but the program still does not work, run RemoteUpdateClient and click the Update button to update the lock files. If the problem persists, reinstall the lock files from the user panel.